Fibre/Changed Phone Provider/Service

Q:    I have an Analogue Phone Line

A:    Analogue Phone lines are fast becoming redundant in New Zealand. If you still have a traditional Analogue Phone line then the Alarm Dialler is connected to it.  If you have an ADSL connection then the alarm will require a Filter to be installed. Analogue Lines usually operate at 48-52 Volts.

Q:    I’m thinking about changing my phone service. What should I do?

A:    The first thing you should do is contact your alarm company. Talk to your company about the impending switch and discuss communication technologies that are compatible with your alarm system. 

Q:    I do not have an Analogue Phone Line

A:    It's no secret that today, many people are deciding to drop their traditional telephone lines for newer, more robust services offered through cellular or Internet providers. But, do these newer telecommunication technologies work with home alarm systems?

In short, yes, new communication technologies can work with home alarm systems. However, each service has trade-offs. Before you pull the plug on your current phone system, check out these frequently asked questions about alarm systems and phone lines from consumers like you.

If you do not have an Analogue Phone but have a Fiber Line and want Monitoring then you will require one of the following:

Q:    Which of the above Options is the Cheapest?

A:    Wiring the Alarm directly to the Router works in approximately 75% of cases if you have Vodafone or Spark Fiber and in approximately 35% if you have Fiber from another supplier, it can be expensive and time consuming getting a cable from the alarm to the Router which is usually in the corner of the premises nearest the road

Q:    Which of the above Options is the Most Reliable?

A:    Adding a GPRS or GSM Dialler to your Alarm, which is powered from the Alarm that has a backup battery in case the power is cut is the most reliable.

Adding an IP Dialler using the Internal is unreliable as it is dependent on your Router being powered up, usually in a break-in the first thing that happens is the Power is turned off which will stop the Internet Dialler working.

Commonly used Phone Companies

Spark:  (Fibre, VDSL, Wireless, Analogue Line)

Fibre & VDSL:  We can usually connect the alarm Panel to the Fibre OR VDSL modem without the need for and additional equipment

Wireless: We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Analogue Line: Provided there is between 45-55 Volts Dc on the line we connect the alarm Panel to the nearest Phone Jack Point or to the De-embarkation Point without the need for and additional equipment apart from an ADSL filter which we install in the Panel

Vodafone:  (Fibre, VDSL, Wireless, Analogue Line)

Fibre & VDSL:  We can usually connect the alarm Panel to the Fibre OR VDSL modem without the need for and additional equipment

Wireless: We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Analogue Line: Provided there is between 45-55 Volts Dc on the line we connect the alarm Panel to the nearest Phone Jack Point or to the De-embarkation Point without the need for and additional equipment apart from an ADSL filter which we install in the Panel

Trust Power: (Fibre)

Fibre:  We can usually connect the alarm Panel to the Fibre modem without the need for and additional equipment

2 Degrees: (VOIGT)

VOIGT:  We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Orcon:  (Fibre, VDSL, VOIGT, Analogue)

Fibre & VDSL:  We can usually connect the alarm Panel to the Fibre OR VDSL modem without the need for and additional equipment

VOIGT: VOIGT:  We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Analogue Line: Provided there is between 45-55 Volts Dc on the line we connect the alarm Panel to the Router without the need for and additional equipment apart from an ADSL filter which we install in the Panel

Slingshot:  (Fibre, VDSL, VOIGT, Analogue)

Fibre & VDSL:  We can usually connect the alarm Panel to the Fibre OR VDSL modem without the need for and additional equipment

VOIGT Supplier: (VOIGT)

VOIGT:  We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Analogue Line: Provided there is between 45-55 Volts Dc on the line we connect the alarm Panel to the Router without the need for and additional equipment apart from an ADSL filter which we install in the Panel

Flip:  (VOIGT)

VOIGT:  We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler

Kiwi Reconnect: (VOIGT)

VOIGT:  We have to connect the alarm Panel to the Wireless Modem using a Cellular OR IP Dialler